Trib Reporter “finally got through after being on hold for 50 minutes”

The Chicago Tribune published an article today describing the trials its reporters faced in traveling through a snowstorm to cover an ugly football game. The detail!

Brad Biggs: Biggs worked to get out a day early. Calls to the carrier were unsuccessful….He  found room on a United flight at 3:55 p.m. Friday that got him to Baltimore before the storm.

Brian Cassella: Cassella rebooked for a flight first thing Sunday. He was one of many trying to get on that United flight, as there were 88 names on the standby list when he boarded.

David Haugh: Haugh had his original flight canceled and rebooked later Saturday night — only to have that one canceled too. So he took a circuitous route to Baltimore. His 5:56 a.m. US Airways flight from Chicago connected in Charlotte, N.C. After a 70-minute layover there, he arrived in Baltimore.

Vaughn McClure: He initially was to leave Chicago at 11:35 a.m. Saturday, but his flight was rescheduled for 7:30 p.m, and eventually canceled…. Thanks to the help of customer relations representative LaMarkus Jones, McClure made an earlier United flight and arrived with four hours to spare.

Dan Pompei: Pompei spent an hour trying to get in contact with an airline representative with no luck. He tried again a couple of hours later and finally got through after being on hold for 50 minutes.


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